Member Services

  • Enrolment
    • Application Process and administration
    • Data Validation
    • Issuance of Plan document
    • Issuance of Certificate
  • Policy Maintenance
    • Change Request – Demographic
    • Policy change, renewal and termination processing
    • Refund request processing
  • Eligibility
    • Eligibility Management
  • Coordination of Benefits
    • Collection management and reporting
  • Customer service – both Inbound and Outbound
  • Data Analytics